Overview
Processing time (production) varies by product and options. Shipping transit time depends on the carrier and service selected. Shipping options and estimated delivery are shown at checkout.
Tracking & notifications
- We provide tracking for all shipped orders and email tracking once the label is created.
- If tracking shows "Label Created" but no scans, allow 24–72 hours for the carrier's first scan.
- If tracking is missing, confirm the email and order number or check spam/promotions folder for our shipping email.
Domestic shipping (U.S.): typical transit times
- Economy / Standard: 3–7 business days after production
- Expedited: 2–3 business days after production
- Overnight: Next-business-day transit where available (cutoffs apply)
Transit times vary by carrier, selected service, and destination. Shipping time is in addition to production.
International shipping
- Delivery times depend on destination and customs processing (typically 7–21 business days).
- Customers are responsible for duties, taxes, and customs clearance fees unless otherwise stated.
- Some products may be restricted or delayed by customs in the destination country.
Shipping costs & free shipping promotions
Shipping costs depend on weight, dimensions, and speed. Free shipping promotions are applied automatically when the order qualifies. Thresholds and eligible products are shown on promotional pages or at checkout.
Lost or damaged shipments
If your package is damaged or appears lost, contact support within 7 days of delivery with photos and the tracking number. We'll file a claim with the carrier and arrange a reprint or refund when the claim is validated.
Address changes & delivery instructions
- Verify your shipping address at checkout. Address changes are allowed only before the order ships.
- For urgent corrections after shipping, contact the carrier directly with your tracking number and notify our support team immediately.
Business hours & cutoffs
Standard business days: Monday-Friday, 9am-6pm (local time). Order cutoff times for same-day label creation or overnight shipping vary by product and production status. Check the product page or contact support for exact cutoffs.